Question 1

How do I book the tour?

Accepted Answer

To book a multi-day MTB tour you must fill out the BOOKING FORM on this page https://www.padbike.com/prenotazione(https://www.padbike.com/prenotazione)
After sending the request you will be contacted by our staff to proceed with the booking.

To secure your booking, we require a non-refundable deposit of 20% of the total price. The final balance of the total amount must be paid no later than 6 weeks before the arrival date.

In the event that the minimum number of participants is not reached or in the unlikely event that we have to cancel the bike tour, we will offer you a full refund of your payment or alternative dates for your holiday with us , depending on your preferences.

Question 2

Failure to reach the minimum number of members

Accepted Answer

The closing date for registrations is 9.00 pm, 21 days (3 weeks) before the first day of the tour. When registration closes, you will be notified immediately if the tour has reached the minimum number of participants, i.e. 4.
In case the minimum number of members is not reached, the customer will be entitled to one and only one of the following two alternatives:
1. Voucher equal to the value of the tour to be spent on any tour promoted through the Padbike website.
2. Refund of the entire amount paid.

Question 3

What payment methods do you accept?

Accepted Answer

The accepted payment methods are: bank transfer and credit/debit card. We do not accept cash payments on site.

Question 4

Who will lead us?

Accepted Answer

For years we have collaborated with numerous Local guides in Tuscany and the rest of Italy, and it is thanks to their passion and experience that we are able to make each Tour a unique and unforgettable experience with careful attention to your safety.

Many of our guides are certified MTB instructors and Local Trailbuilders. They will therefore not only be able to help you improve your skills on the bike, but also help you discover new paths unknown to most.

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Question 5

Riding experience required to participate in MTB Tours

Accepted Answer

To understand if your MTB riding experience is sufficient to participate in a multi-day MTB Tour, we invite you to carefully read the Self-Assessment Guide on the page https://www.padbike.com/copia-di-chi -we are(https://www.padbike.com/copia-di-chi-siamo)

If you need further clarification, write to us at info@padbike.com (info@padbike.com)or at
+39 3888353749

Question 6

How many kilometers will we travel per day?

Accepted Answer

Daily distances covered vary from 20km to 40km, depending on the altitude and elevation gain of each section. Each evening, your guides will keep you informed about the next day's mountain biking route, giving you a preview of the types of trails to expect. If you have any concerns, the guides will be happy to discuss them with you.

Question 7

What happens if I come across a section of trail that I don't know how to ride?

Accepted Answer

Your guide will be happy to share valuable tips on bike riding techniques during the trip, helping to enhance your safety and pleasure in the experience during our MTB Tours.
If there is a route that you prefer to avoid by bicycle, you can easily get off and continue on foot. You won't be the only one covering some sections on foot, as this isn't a cycling skills competition; it is, rather, a mountain bike holiday!

Question 8

Where will we stay? What will the layout of the rooms be?

Accepted Answer

The structure in which you will stay during our MTB Tours is specified on the Tour page in question.
We would like to underline that the hotels with which we collaborate have been selected based on the quality of the services offered, location and the ability to host groups of bikers.

The standard offer we offer in our packages includes accommodation in shared rooms. If you prefer to have your own room, there is a surcharge. For more information on costs, please fill out the "Book MTB Tour" form, thank you

Question 9

What meals are included?

Accepted Answer

MTB Tour Sellaronda:
Breakfast and welcome aperitif.

MTB Tour Riva del Garda:
Breakfast and welcome aperitif.

MTB Tour Elba Island:
Half board and welcome aperitif.

MTB Tour Maremma:
Welcome aperitif

MTB Tour Gran Sasso:
Breakfast and welcome aperitif.

MTB Tour Abruzzo National Park:
Breakfast and welcome aperitif.

Consider this information only as an INDICATIVE, for further details consult the individual page of the relevant MTB Tour

Question 10

What is the recommended mountain bike for this holiday?

Accepted Answer

For all our multi-day MTB tours with a difficulty level greater than or equal to Intermediate, we strongly recommend using a Full Suspension Mountain Bike with at least 150mm of travel.

Question 11

Can I bring a drone?

Accepted Answer

Unfortunately no. We are working hard to ensure that every customer who rides with us has an unsurpassed mountain biking experience in every destination we travel through. This takes years of experience, pedaling and planning to accomplish, and the use of a drone adds a very real risk to the group's riding experience and overall safety and well-being.

Question 12

How to book this E-MTB Tour? What are your cancellation policies? (copy)

Accepted Answer

How to book a tour?
Padbike has recently implemented a new automated booking system with a Booking Channel, to make bookings easier and faster!

To book an E-MTB Tour offered by Padbike, whether it is a group tour or a private tour, you must pay the full amount at the time of booking by credit card or bank transfer.

What cancellation policies do you have?
 • Padbike offers a 100% free refund of the amount paid if the cancellation is made before 60 days from the start date of the tour.
 • If the cancellation is made between 60 and 30 days of the start date of the tour Padbike offers a refund of 75% of the amount paid.
 • If the cancellation is made between 30 and 0 days of the tour start date, Padbike will retain 100% of the amount paid.
 • At the time of booking, you can purchase a travel insurance policy offered by our booking channel, which will reimburse you 100% of the cost of the tour in cases of illness, emergencies, etc. Find all the information at this link: https://www.refundable.me/

BOOK YOUR MTB HOLIDAY ON THE ISLAND OF ELBA NOW